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    • "Thank you, I received the boots and they fit well. I have sent other officers from my department in you direction. Your follow up e-mail is a very professional touch. You need to be commended".
    "Thank you so much for processing my request so expeditiously. You have great customer service. I love the boots and will definitely be using your company's services again in the future. I will also pass the word about your products to my collegues and friends. Thank you so much.".

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Shipping Policies

Last revised: 4 June 2007 8:06 EDT

What Shipping Methods can I choose from?

Ground: Allow 3-10 business days. Most times the maximum is 5 or 6 business days. Select this option for APO/FPO deliveries. However, please read the note for Magnum boots at the bottom of the page.

3 Day Shipping: Order is delivered three business days after date of shipment. Add $19.99 for first pair.

2 Day Shipping: Order is delivered two business days after date of shipment. Add $35.99 for first pair. Not available for Altama products.

1 Day Shipping: Delivered on the business day after date of shipment.Add $55.00 for first pair. 95% of all overnight orders placed before 9:30am Eastern are delivered the next business day. These orders are our first priority and we do everything we can to get them to you as quickly as possible.

AK/HI Ground $29.99 for the first pair. Please select the correct shipping option.

Canada Ground $25.00 for the first pair. Please select the correct shipping option. More details are below.

Please Note: Please allow 1 extra day processing for all expedited orders.

Is international shipping available?

Yes. For all countries other than Canada, please visit our International Shipping page for more information.

Do you ship to Canada?

Yes - we use the US Postal Service and must charge $25.00. Ground shipping is only available. Additionally, there may be a delay because it takes longer to ship to our northern neighbor than it does within the states.

What does “business day” mean?

We primarily ship with UPS, and in some cases, FedEx. These companies do not deliver on the weekend. Thus, if you place an order at 8:30 am Eastern on Friday and we ship the boots out that day, they will not arrive until Monday.

If you order a boot Friday afternoon at 2:00pm Eastern and select overnight, please understand that because we more than likely cannot ship the boots until Monday, they won't arrive until Tuesday. Weekends can be a double-edged sword.

Are the expedited shipments guaranteed?

We need at most one full business day to process your order – we never allow a second business day to go by before the boots are shipped. Usually it only takes a small matter of hours. 95% of all orders placed by 10:00am Eastern are shipped that same day. We place expedited orders above all other orders and take great pride in getting your boots to you as quickly as possible. We cannot issue a blanket guarantee, but we can give you our word that we'll do everything possible to get your boots to you in an expeditious and satisfying manner.

Please note:Altama and Rocky shipments are delayed an extra day. Thus, if you order 2-day shipment, it'll take 3 business days. If you order 3-day shipment it'll take 4 business days. We apologize for any inconvenience this may cause.

Is expedited shipping available for Altama and Rocky boots?

These particular companies' policies actually result in delays in shipping. They allow us to ship straight from the factory to our customers in case we don't have a certain style or size in our store. However, we must allow 24-48 hours for them to process the order. Please allow at least one additional business day for the boots to arrive.

Do you ship to Hawaii and Alaska?

Yes we do. Unfortunately, due to the non-contiguous nature of these states, we must charge an additional $19.99 for the first pair.

Do you ship to APO/FPO addresses?

Yes we do. We ship via Priority Mail through the United States Postal Service.

The service is now free! God bless the men and women in uniform serving our country.

Please select "Ground" as the shipping option. Also, please re-write the address in special instructions to ensure the package is properly addressed.

Do you ship to PO Boxes?

No. The only time we ship via the Post Office is for APO/FPO addresses. Please see above.

Is weekend delivery available?

No. UPS/FedEx do not normally deliver on Saturday. For some locations, this service is available, yet costs significantly more. Please contact us for more information if this is a must.

Do you charge sales tax?

Because we are located in Virginia, state law compels us to charge 5% on all orders shipped within the commonwealth.

What is the Special Instructions field?

If you need a signature upon delivery or need to pass any additional information to us, please use that space on the order form.

Where are my Magnum boots?

We ship most of our Magnum boots out of California, and the ground shipments can take anywhere from 4-14 business days to arrive.